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Terms and Conditions

Help Desk


    1. This Web Site is owned and operated by Stone Square Limited, a company registered in England and Wales registered number 04434127 (trading as and referred to as "Big Fat Balloons" or, where the context requires: "Us", "We" or "Our"). Our registered office is located at Unit 5, Victoria Park, Lightowler Road, Halifax, HX1 5ND.
    2. All communications regarding this Web Site should be sent to the address, email address, fax number, or telephone number (whichever relevant to the subject matter of the communication) located on the Contact Us page of Our Web Site. If you need to contact Us for any other reason in connection with this Web Site please address your communication in writing to the Webmaster at Our registered office or You may email Us at
    3. Please review the Big Fat Balloons Web Site Terms and Conditions of Sale set out below. The basis on which You are entitled to access and use this Web Site is governed by these Terms and Conditions. Your access to this Web Site indicates that You have read and understood these terms and that You agree to be bound by them

    1. Within these terms and conditions the following terms will be referred to: Seller meaning Stone Square Ltd trading as and referred as 'Big Fat Balloons' or where the context requires: "Us", "We" or "Our" and the company's web site which is
    2. Customer means the person or company to whom this document is addressed
    3. International Customer shall mean, Customer from outside the United Kingdom

    1. When you place an order to purchase a product from Big Fat Balloons, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail")
    2. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract
    3. If no email confirmation is received then the order may not have been processed correctly. We encourage you to contact us in this event to ensure the correct delivery of your order
    4. The Customer bears the risk of the goods once they have been signed for

    1. All Our helium filled balloons are guaranteed to be of the highest quality. After 3 to 5 days they will slowly start to deflate and this is quite normal
    2. All balloons are inflated shortly before despatch and sent perfectly inflated. However helium is sensitive to extreme temperature changes and if the balloons were to be stored in cold temperature while in transit they might appear deflated upon delivery. The problem can be resolved by putting the balloon somewhere warm - which will cause the helium to expand and the balloon to look inflated again

    1. Helium filled balloons are a perishable and personalised product and therefore cannot be returned under the UK Distance Selling Regulations (2000)
    2. On all other goods ordered the customer is given a 7 day 'cooling off' period where they may decide whether to accept or decline to goods ordered. The Customer shall inspect the goods within 7 days of receipt and shall be deemed to have accepted the goods unless the customer has contacted us to state that the goods are being 'declined'. If the goods are not accepted within the 7 day period, the customer is given the right to return the goods for a refund. If no such action has been taken, Big Fat Balloons shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date. After this 7 day 'cooling off' period a customer may only return goods as described in clauses 5.5 and 5.6 below
    3. If a product that is delivered is either faulty or incorrect or the Customer wishes to return their order within 7 days of receipt, please contact us immediately through our fast response Help Desk. Should you wish to write to us, our postal address is Big Fat Balloons, Unit 5, Victoria Park, Lightowler Road, Halifax, HX1 5ND
    4. Big Fat Balloons will investigate the complaint within 3 working days and wherever possible will try to resolve all complaints within 5 working days
    5. Upon contacting us to arrange a return (clause 5.4 above) you will be reminded of your order number (should the need be). This number should be clearly quoted on the returned package, and the package must be returned within a further 30 days of contacting Big Fat Balloons to the following address: Big Fat Balloons, Unit 5, Victoria Park, Lightowler Road, Halifax, HX1 5ND. Goods must be returned in their original packaging, and in an unused condition, the customer is responsible for the goods until they are received by Big Fat Balloons as defined in clause 5.6 below . The customer must pay for the postage to return the order, and the original postage charge will not be refunded. A refund for the cost of the goods, or a replacement will be issued to the customer once the goods have been received and checked by a member of staff to ensure that they have not been used. Particular scrutiny will be used in connection with this aspect of our returns policy. If there is a discrepancy over the returned goods, Big Fat Balloons must contact the customer within 7 days of receipt to discuss this
    6. When an order is returned to Big Fat Balloons, the customer bears the risk of the goods, and is held responsible for them until they are received by Big Fat Balloons
    7. *Return of Waste Electrical and Electronic Equipment (WEEE):* Customers purchasing any Electrical and Electronic Equipment from Big Fat Balloons can return their WEEE to the store for safe disposal. All WEEE items returned must fulfil the same function as the new item bought. Customers have to return their old items within 28 days of purchasing their new item to: Big Fat Balloons, Unit 5, Victoria Park, Lightowler Road, Halifax, HX1 5ND. Customers wishing to return a WEEE item must pay for any transport costs incurred in returning the WEEE item to Big Fat Balloons.

    1. The customer is responsible for providing a correct and accurate address and Big Fat Balloons accepts no liability for non-delivery if the details are incorrect
    2. Big Fat Balloons currently only accept deliveries to UK addresses. However we do accept orders from International Customers that are to be delivered in the UK (see clause 11)
    3. Any date or period for delivery shall be considered as indicative only. It is our policy to try to despatch all orders for delivery at the date required by the customer
    4. No change can be made to the delivery address once the order has been accepted. See our delivery page for full delivery policy details

    1. Orders may be cancelled up to 48 hours before the intended delivery date, subject to a 10% administration charge.
    2. No refund will be given for orders cancelled within 48 hours of the intended delivery date. We will make every effort to stop such a delivery taking place, but offer no guarantee
    3. If you wish to cancel an order call the Big Fat Balloons customer service department on 01422 300 654 between the hours of 09.30 - 17.00 Monday to Friday. Alternatively, contact us immediately through our fast response Help Desk.
    4. Big Fat Balloons will automatically cancel any orders with delivery addresses outside the UK (England, Scotland, Wales, Northern Ireland and the Channel Islands), those concellations will be subject to a 15% administration fee.

    1. Payments must be made in pounds sterling (£) only, unless otherwise specified, and by one of the following payment methods 'Credit card and Debit Cards' including American Express 'Cheques made payable to Stone Square Ltd'*
    2. Payment methods marked with an asterisk (*) only apply to orders made by post, and not online through our website
    3. Payment will be debited from the customer credit / debit card as the order is processed. For your security and peace of mind, Big Fat Balloons uses the SagePay secure payments system.

    1. All prices are quoted in pounds sterling (£) and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified
    2. All prices are inclusive of postage and packing, unless otherwise stated. Any postage charges are shown at the checkout stage of the order and will be added to the order total. If placing your order by telephone, you will be informed of the postage charges at the time of order. Postage charges are the same no matter how you place your order, however they may vary depending on delivery address
    3. We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable
    4. In very exceptional circumstances the product may vary slightly from that shown. Where we make substitutions it will be with a product of equal or greater value
    5. Despite our best efforts some products in our catalogue might be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation

    1. does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use only with the involvement of a parent or guardian

    1. Customers from outside the UK can only pay by International credit card and must pay in pound sterling unless otherwise specified. Most credit card companies allow International credit card payment in pound sterling. All other terms and conditions apply
    2. Although International Customers are welcome Big Fat Balloons only accepts deliveries to UK addresses (see clause 6.2) Orders with delivery addresses outside the UK will be cancelled

    1. All information and materials contained on this Web Site have been prepared solely for the purpose of providing general information about Us and the Services we provide
    2. All such information and materials published on this Web Site are provided in good faith as a convenience to You and may be used for information purposes only and at all times in accordance with these Terms and Conditions
    3. We endeavour to ensure that the information and materials published on this Web Site are correct and up to date. However, (to the maximum extent permitted by law) we make no representations or warranties (express or implied) that the information or materials published on this Web Site are accurate, comprehensive, verified or complete. In particular, we make no representations or warranties (express or implied) concerning the fitness for any particular purpose of any such product or service we provide
    4. The information on this Web Site does not constitute any form of advice and/or recommendation. Big Fat Balloons does not undertake to update or correct the information contained on this Web Site but We reserve the right to make improvements and/or changes to (including the removal of) the services described in this information and to delete and/or move any such information at any time and without notice
    5. Whilst we try to ensure that our Web Site is normally available 24 hours per day, we will not be liable if, for any reason, this Web Site is, at any time, unavailable for any period of time or at all. Access to this Web Site may be suspended temporarily or permanently without notice

    1. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner
    2. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website
    3. Big Fat Balloons reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you

    1. Please review our Privacy Policy, which also governs your visit to, to understand our practices.

    1. Your access to this Web Site is strictly limited to viewing, using, downloading and storing the information contained on this Web Site solely for Your legitimate personal or internal business use. Any access to this Web Site for any purpose other than as permitted by these Terms and Conditions or any access or attempt to access other areas of the Big Fat Balloons computer system or other information contained on the system for any purposes is strictly prohibited and may give rise to a claim for damages and/or result in criminal proceedings being taken against You
    2. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way
    3. You must not use the website for any of the following:
      1. for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
      2. to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
      3. to cause annoyance, inconvenience or needless anxiety

    1. The information and materials contained in this Web Site are subject to copyright and/or other intellectual property rights (including, but not limited to, rights in trade marks, trade secrets and patents) owned by or licensed to Us. All rights in respect of such information and materials are reserved to Us or to our third party licensors
    2. You may download to a local hard disk and/or print individual sections of this Web Site for personal use and information or for the internal use of your business only. Any file downloads are made at your own risk
    3. You acknowledge that all proprietary rights in and to such copyright material and/or materials attracting other intellectual property rights are and shall remain vested in Us or Our third party licensors and that You shall obtain no rights in respect of such materials other than as stated above
    4. The products, technology or processes described in this Web Site may be the subject of other intellectual property rights reserved by Us or by other third parties and You shall obtain no rights in respect of such products, technology or processes
    5. You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever (other than as expressly stated above) any information and/or materials from this Web Site without Our express prior written consent

    1. This web site may be linked to or from other web sites which are not maintained by and are independent of Big Fat Balloons. Links from this Web Site exist for convenience and information purposes only
    2. Big Fat Balloons is not responsible for and has no control over the content of such web sites and makes no warranties or representations whatsoever (express or implied) about any other web site which is linked to or from this Web Site
    3. The inclusion of any link to or from such web sites does not imply endorsement, sponsorship, or recommendation by Big Fat Balloons of those web sites, their providers, products and/or services except where specifically stated by Us.
    4. Hypertext links or other signposting materials to this Web Site contained in any other web site or document are not permitted without Our prior written consent. By accessing this Web Site, You acknowledge and accept that it is up to You to take precautions to ensure that whatever information and/or materials contained on and/or linked to or from this Web Site You select for Your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature

    1. Cookies are very small text files that are stored on your computer when you visit some websites.
    2. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
    3. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
    4. The following is strictly necessary in the operation of our website.
    5. This Website Will:
    6. Remember what is in your shopping basket
    7. Remember where you are in the order process
    8. Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
    9. The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
    10. Functional Cookies
    11. This Website Will:
    12. Track the pages you visits via Google Analytics
    13. Use Targeting Cookies
    14. Allow you to share pages with social networks such as Facebook (if available)
    15. This website will not:
    16. Share any personal information with third parties.
    1. The information and materials provided on this Web Site are not provided to and may not be used by any person or entity in any jurisdiction where the provision or use thereof would be contrary to applicable laws, rules or regulations of any governmental authority or regulatory or self-regulatory organisation where We are not authorised to provide such information
    2. You must be satisfied that You may lawfully access and use this Web Site, read the pages and/or act upon the information and materials contained within the pages. We accept no responsibility for unauthorised access or for Your actions in respect of these matters. For the avoidance of doubt, You acknowledge that this Web Site is designed and made available for use in the United Kingdom only

    1. When you visit or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website
    2. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights
    1. Big Fat Balloons will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed
    2. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed
    3. Nothing in these terms and conditions excludes or limits Our liability for death or personal injury caused by our negligence or breach of duty

    1. Any use of this Web Site shall at all times be governed by English law and, in the event of any dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the English Courts

    1. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights

  24. WAIVER
    1. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions
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