Welcome to the Big Fat Balloons help desk

Got a question? We're here to help! For a fast answer you can contact us using our online help desk as indicated below. We will help with:

  • Order queries
  • Change or cancel an order
  • Returns and refunds
  • Product advice
  • Feedback
  • General questions

Each question or request will be given a unique reference number which you can use to view responses online. You will also be emailed as soon as we reply.

Please note: you will need a valid email address.

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Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

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We provide archives and history of all your current and past support requests complete with responses.

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