Please find below a list of the questions we are asked the most about how to shop at Big Fat Balloons. If your question is not answered below please contact our online Help Desk for a quick answer.
How do I shop online?
We have tried to make shopping at Big Fat Balloons as easy as possible for you. For your convenience our gift balloon site allows you to shop by:
- Occasion: select an occasion from the list on the left hand side of the home page or any other page. Alternatively visit our All Occasions page for a list of all occasions
- Product Search: we have developed a product finder which allows you to search by typing a relevant keyword in the search box
As you shop on the Big Fat Balloons site, you can add products to your shopping basket by clicking the 'Add To Cart' buttons. If you change your mind during your shop, you can remove or change the quantity of any product you have added by editing your shopping basket.
How do I pay?
We accept most major credit and debit cards including Visa, MasterCard and Maestro.
All online payments are processed securely using the secure payment provider Sage Pay, which ensures that all information is encrypted and all security measures are in place to ensure protection of your details.
Your card details are presented directly to our bank for clearance. Big Fat Balloons does not have access to your credit card details.
How to order by post
If you prefer, you can order by post and pay by cheque or postal order. Please send a list of the items you would like, or a print-out of the basket screen, along with:
- The address you want us to deliver the gift to
- The date you wish your gift to be delivered
- Your name, address (including post code) and phone number, so we can contact you in case there is a problem with your order
Please make cheques and postal orders payable to Stone Square Limited and send your order and payment to:
Big Fat Balloons
Does Big Fat Balloons have any shops?
Big Fat Balloons is an online retailer only, which means that we don't have any shops on the high street. This does have its advantages for our customers, some of which are listed below:
- Access to our entire range of balloons and gifts in one place
- Shop 24 hours a day, 7 days a week from the comfort of your own home
- Search quickly & easily for exactly what you want
- No queues or parking problems
- Your gifts are delivered direct to the address of your choice, so you don't even have to leave the house or office
- All our gifts are beautifully wrapped in large colourful gift boxes, with your own message included
- We offer guaranteed next day delivery on all orders