Please find below a list of the questions we are asked the most about balloon and gifts delivery. If your question is not answered below please contact our online Help Desk for a quick answer.
How will my balloon gift be delivered?
Your balloon gift will be sent by Royal Mail. You can have the gift delivered on the date of your choice (Monday to Saturday - except Bank Holidays). Royal Mail will deliver your gift to any UK address. A signature will may be required depending on the delivery options you choose. More on balloon delivery.
I have ordered a teddy bear - no balloons, how will my order be delivered?
If you have not ordered any balloons - just a teddy bear and/or some chocolates, you will be offered a choice of delivery options during checkout.
You can either choose standard 1st class signed for delivery and although most orders will be delivered next day, delivery can take up to three days. Or - if you want your parcel to be delivered on a specific date, you can choose Guaranteed Special Delivery and you order will be delivered before 1pm on the day of your choice.
What time will my gift be delivered at?
Royal Mail will deliver all Guaranteed Special Delivery Parcels before 1:00pm to most UK addresses. We cannot specify an exact time. A signature will be required. If no-one is available to sign for the gift, then a card will be left so that the recipient can collect the box from their local delivery office or rearrange delivery. Signed for Recorded items can be delivered throughout the day. See our balloon delivery page for full details.
When do I have to order for next day delivery?
If you place your order before 5:00pm GMT Monday to Friday, we offer guaranteed next day delivery to most UK addresses except some remote parts of Scotland and the Channel Islands, see our balloon delivery page for full details.
For orders placed Saturday & Sunday the next delivery date would be Tuesday.
How do I know that you have sent my order?
We will send you a confirmation email as soon as your order has been sent. This is usually just after 5pm Monday-Friday and before 11am on Saturdays. If you don't receive an email when you think you should, please check your email spam folders.
Do you offer Saturday deliveries?
Yes, we do offer Saturday deliveries. No deliveries are available on Sundays. See our balloon delivery page for full details.
Do you accept orders for anywhere in the UK?
Yes, we deliver to England, Wales, Scotland, Northern Ireland and the Channel Islands. However, there are certain, remote parts of Scotland and the Channel Islands where delivery by Royal Mail takes two to three days. See our Delivery page for details of areas involved.
Can Big Fat Balloons deliver to a business address? e.g. hotels, work place, holiday parks etc
We can deliver your gift anywhere in the UK. Royal Mail will usually leave your gift delivery at reception, so make sure that you clearly specify the person's name and if applicable the department that they work for - this will ensure that the gift gets to them as quickly as possible.
Can I send a get well gift to a patient in hospital?
Yes you can send gifts to hospitals. Your gift will usually be delivered to the hospital's post room, so make sure you specify the person's name and the ward or department they are staying in - this will ensure your gift gets to them as quickly as possible.