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What are our Delivery Costs and Options?

Low cost Royal Mail 24 and Royal Mail 48, Royal Mail Tracked 24 and Guaranteed Royal Mail Special Delivery UK delivery

For your complete peace of mind, all orders are sent using either Royal Mail 24, 48, next day Tracked 24 or guaranteed next day Special Delivery. For your convenience, next day Tracked and Special Delivery are traceable online or by calling Royal Mail on 03457 00 1200.

You have the option to select the date of your choice when you place your order. We can deliver 6 days a week Monday to Saturday (no delivery on Bank Holidays). Delivery costs start from £2.99 and are detailed below.

Orders containing one or more inflated balloons

If your order contains one or more inflated balloons, you can choose your delivery date and select the following delivery options:

Orders containing other items (no inflated balloons)

If your order contains teddy bears, chocolates, un-inflated balloons and other items only, you can choose from the following delivery options:

Or select your delivery date with:

Helium Cylinders Delivery

If your order includes one or more disposable helium canisters it will be delivered within one to two working days.

Orders placed before 2pm Monday to Friday will be delivered next working day. Delivery for orders placed after 2pm will take 2 working days.

Delivery for helium cylinders costs £3.79. All parcels will need to be signed for and full tracking information will be provided with your email confirmation.

Saturday Delivery Service to Businesses

Some businesses do not accept mail on a Saturday - this could include hospitals, hotels and restaurants - as they have a 'mail retention order' in place. This means Royal Mail holds onto all mail until the following Monday.

If you want to send our gifts to a business on a Saturday, we would advise that you check with the business concerned first. If a retention order is in place, we may be unable to deliver your parcel on a Saturday.

Please note that we only deliver balloons and gifts to UK addresses including England, Wales, Scotland, Northern Ireland, Jersey and Guernsey.

Royal Mail 24 Delivery

This is a one to three days parcel delivery service and some items may require a signature on arrival.

Please note: We will not be able to refund postage costs for late delivery.

If you would like your gift to arrive on a specific date, please select Next day Tracked 24 delivery or Guaranteed Special Delivery when you place your order.

Next Day Tracked 24 Delivery

Next day Tracked 24 delivery is a cost effective shipping option that enables you to choose your delivery date. For complete peace of mind, your package will be fully traceable online.

Your order will be sent the working day before your chosen delivery date.

Please note: Although the majority of orders arrive next day, this is not a guaranteed delivery service and we will not be able to refund postage costs for late delivery. Deliveries might take longer to Jersey, Guernsey, the Isle of Man and remote areas of Scotland.

Royal Mail Guaranteed Special Delivery

We understand that your gift needs to get to the right person on the right date. This option guarantees delivery of your order to most UK addresses (including Northern Ireland, Jersey and Guernsey) by 1:00 pm on the date of your choice.

This service provides signature on delivery and online confirmation of delivery.

Your order will be sent the working day before your chosen delivery date.

Postcodes Exempt from Guaranteed Special Delivery

Please note that Royal Mail Guaranteed Special Delivery may take up to 3 days to some remote parts of Scotland. Affected postcodes are:

Next day by 17.30: AB30-56, IV21-28, 40, 52-54, KW1-14, PA28-40, PH15, 17-41, HS1, KA27-28, KW15-16, PA41, PA42-49, PA60, A77, ZE1

2 working days by 17.30: GY1, GY9, HS2-9, IV41-51, 55, 56, PA61-76, PA78, ZE2-3

3 working days by 17.30: KW16-17, PH42-44

We urge you to consider the above limitations and leave plenty of time for delivery when ordering to a postcode listed above. We cannot be liable for late delivery to these areas if insufficient time has been given when ordering.

Delivery days and times

Deliveries are made Monday to Saturday (with the exception of Bank Holidays). Guaranteed Special Delivery items are delivered before 1:00pm Monday to Saturday.

If there is no-one in when they call with your delivery, Royal Mail will leave a 'We're holding an item of mail for you' card and the parcel will be returned to the local delivery office for the recipient to collect or arrange re-delivery. You can now also arrange re-delivery online.

Delivering to businesses and hospitals

We can deliver to business premises and hospitals. However, we strongly recommend that you provide us with as much information as possible when placing the order (recipient's full name, department they work in, ward number or hospital department, internal phone number, etc.) to ensure that the order is delivered to the right person as quickly as possible.

Lost or damaged items

All your orders receive the same hands-on personal attention.

On very rare occasions - usually due to circumstances beyond our control, your gift might be damaged on delivery or not arrive*. If this is the case please contact us through our online help desk as soon as you can and we will do our best to rectify the situation.

Please note that we ask you to report lost or damaged gifts within 7 days of delivery date to be eligible for a refund.

Help Desk

Please note: If an attempt to deliver your gift is not made by Royal Mail before 1.00pm on all Special Delivery items, you will be entitled to a refund of your delivery charge. Exceptions to this rule include, but are not limited to, Saturday delivery dates, terrorist activity, adverse weather conditions, industrial action, incorrectly supplied address details, strikes, blockades, natural disasters, industrial accidents and road accidents. For full details please read the terms and conditions detailed on the Royal Mail website.

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