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Website Privacy Policy

Your privacy is important to Big Fat Balloons. Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

1. Who We Are

Stone Square Limited (trading as Big Fat Balloons) collects, uses and is responsible for certain personal information about you. Registered company 04434127 at the following address:

Unit 5 Victoria Park
Lightowler Road
Halifax
HX1 5ND
United Kingdom

2. Children's Online Privacy Protection Act

This website and any products and services offered herein are not intended for persons under the age of 13. Big Fat Balloons does not knowingly collect information from anyone under 13 years of age. Big Fat Balloons prohibits children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. Big Fat Balloons will not knowingly collect personally identifiable information from children under 13. If Big Fat Balloons learns it has any information or content from anyone under the age of 13, it will delete that information.

3. The Personal Information We Collect and Use

a. Information Collected by Us

Big Fat Balloons may collect, use, and is responsible for certain personal information that you provide when you voluntarily sign up for e-mails updates, order a product, fill out any type of online form, or otherwise contact Big Fat Balloons via an online customer support or e-mail. The information collected may include your name, e-mail, address, phone number, and/or billing information and delivery details. You are not required to provide any personally identifiable information to merely access or visit this website.

Cookies: Big Fat Balloons may collect domain information and "cookies" (small files saved on your hard drive by your web browser) to analyse website and advertisement performance, track user patterns, save information from your previous visits and customise your experience. We will ask for your consent to allow us to use cookies.

Big Fat Balloons may collect non-personal information through the use of these technologies. Non-personal information might include the browser you use, the type of computer you use and technical information about your means of connection to this website such as the operating systems and the Internet service providers utilised and other similar information.

Big Fat Balloons' systems may also automatically gather information about the areas you visit and search terms you use on this website and about the links you may select from within this website to other areas of the Internet.

If you are located in the European Economic Area (EEA), we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as controller of that personal information for the purposes of those laws.

b. How we use your personal information

Big Fat Balloons collects such information in order to send e-mails, fulfil orders, deliver products, complete customer transactions, oversee contests and promotions and improve website performance and customer service.

c. Who We Share Your Personal Information With

Big Fat Balloons respects your privacy and will never sell, trade or transfer your personally information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent.

Payment processing and shipping

We do, however, share your name, billing and delivery address details with credit card processors and shipping companies. For a list of our third-party suppliers see section 10. This data sharing enables them to process your payments and deliver the goods you ordered directly to your chosen delivery address. Those third-party recipients are not based outside the European Economic Area.

Legal obligations

Big Fat Balloons may release personal information to enforce its Website Terms and Conditions of Use, other Terms and Conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations.

Marketing and contests

If you give Big Fat Balloons your permission, it may also use personal identification information for internal or external marketing and promotional purposes.

On occasion, Big Fat Balloons may collect personal identification information from you in connection with optional contests, special offers or promotions. Big Fat Balloons will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. We will ask for your consent to such disclosure and use of such information, prior to your participation in the contest, special offer or promotion.

We will not share your personal information with any other third party.

d. Whether Information Has to Be Provided by You and Why

The provision of name, email address, address, delivery address is required from you to enable us to process your payment and order and deliver your goods or answer any query you might have. We do not require you to provide any personal data in order to browse our website. We will inform you when we collect it whether you are required to provide the information to us.

e. Reasons We Can Collect and Use Your Personal Information

Big Fat Balloons collects and uses your personal information to send e-mails, fulfil orders, deliver products, complete customer transactions, oversee contests and promotions and improve website performance and customer service.

4. Your Rights

If you want to unsubscribe from receiving e-mails from Big Fat Balloons, you may do so at any time. Each e-mail from Big Fat Balloons includes instructions for unsubscribing from these e-mail communications.

If you are covered by the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

You may also have the right to claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals' rights under the General Data Protection Regulation, available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you would like to exercise any of those rights, please:

5. Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so.

Please note that any comments or information that you post on the website, including the www.bigfatballoons.co.uk and social media pages, become public and third parties may use your information. Big Fat Balloons is not responsible for any unauthorised uses by third parties in such context. You disclose such information at your own risk.

6. Links to Other Sites

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of those other websites. We are not responsible for the content of other websites that may have links to our own. When you leave our website we encourage you to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by Big Fat Balloons.

7. How to Complain

We hope that we can resolve any question or concern you raise about our use of your information.

If you are covered by the General Data Protection Regulation, you may lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.

8. Changes to This Privacy Notice

This policy is effective as of 22nd of May 2018. We may change, modify or update this Privacy Policy at any time and will notify you of any such changes by email or postal mail.

9. How to Contact Us

If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact Mrs Sophie Baxter at Unit 5, Victoria Park, Lightowler Road, Halifax, HX1 5ND or by telephone +44 01422 300 654, or by email to info@bigfatballoons.co.uk

10. List of 3rd party suppliers:

Shipping

Credit card transactions

Shopping Cart