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How to Order at Big Fat Balloons

Please find below a list of the questions we are asked the most about how to shop at Big Fat Balloons. If your question is not answered below please contact our online Help Desk for a quick answer.

Help Desk

How do I shop online?

We have tried to make shopping at Big Fat Balloons as easy as possible for you. For your convenience our gift balloon site allows you to shop by:

As you shop on the Big Fat Balloons site, you can add products to your shopping basket by clicking the 'Buy Now' buttons. Your shopping basket is visible on the right at all times. If you change your mind during your shop, you can remove or change the quantity of any product you have added by clicking on 'Edit Shopping Basket'.

How do I pay?

We accept most major credit and debit cards including Visa, American Express, MasterCard, Delta, Switch, Visa Electron and Diners Club International.

All online payments are processed securely online using the Internet security payment provider Sage Pay, which ensures that all information is encrypted and all security measures are in place to ensure protection of your details.

Your card details are presented directly to our bank for clearance. Big Fat Balloons does not have access to your credit card details after your order is placed.
Credit Cards Accepted

Do I have to pay online?

You can choose how to pay and don't have to enter your credit or debit card details on the website. You can also order by telephone or order by post.

How to order by phone

If you'd rather not place your order online, you can order over the phone.

Before you call, make a list of the product numbers of the items you want. The product numbers are shown on each product page.

Please call our order line on 0800 9776 988 (UK) or + 44 1422 300 654 (abroad). Our friendly assistants are waiting for your call.

Please note, to complete any credit card transactions we will also require the following information:

How to order by post

If you prefer, you can order by post and pay by cheque or postal order. Please send a list of the items you would like, or a print-out of the basket screen, along with:

Please make cheques and postal orders payable to Stone Square Limited (trading as Big Fat Balloons) and send your order and payment to:

Big Fat Balloons
Unit 5
Victoria Park
Lightowler Road
Halifax
HX1 5ND

Does Big Fat Balloons have any shops?

Big Fat Balloons is an online retailer only, which means that we don't have any shops on the high street. This does have its advantages for our customers, some of which are listed below:

So now you can do all your gift shopping in one place, without any of the usual stress!

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