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Frequently Asked Questions

Please find below a list of the questions we get asked the most about buying our gifts and balloons online... If your question is not answered below please email info@bigfatballoons.co.uk or call 0800 9776 988 we'll be happy to help.

All your balloon gift delivery questions

• How will my balloon gift be delivered?
• I have ordered a teddy bear - no balloons, how will my order be delivered?
• What time will my gift be delivered at?
• When do I have to order for next day delivery?
• How do I know that you have sent my order?
• Do you offer Saturday deliveries?
• Do you accept orders for anywhere in the UK?
• Can Big Fat Balloons deliver to a business address? e.g. hotels, work place, holiday parks etc
• Can I send a get well gift to a patient in hospital?

Questions for international customers

• Do you deliver Balloon gifts abroad?
• I live abroad, but have friends and family in the UK, can I order a gift for them from your site?

Questions about balloons, helium and gift wrapping

• What will my balloon gift look like?
• How will my teddy bear gift and/or chocolates be presented?
• How long will my helium balloons last?
• What is helium?

Questions about the product range, security on the web site, order queries, passwords and my account

• Do Big Fat Balloons deliver any other balloons and gifts than those shown on the website?
• You mention 'Safe and secure online ordering'. Will my credit card payments be safe?
• What is the 'Your Account' area?
• Choosing your Password
• Why do you need a password?
• I have forgotten my password, what do I need to do?
• I have a query about my order, who do I contact?
• Why do you ask for my email and telephone number?
• What happens to our contact details?
• What is your return policy?
  

How to Order at Big Fat Balloons

• How do I shop online?
• How do I pay?
• Do I have to pay online?
• How to order by phone
• How to order by post
• Does Big Fat Balloons have any shops?