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What are our Delivery Costs and Options?

Low cost signed for and guaranteed UK delivery

For your complete peace of mind, all orders are sent using either Royal Mail Recorded Signed for Delivery or Guaranteed Next Day Special Delivery. Both methods require a signature on arrival and, for your convenience, are traceable online.

You can choose your desired delivery date when you place your order. We can deliver 6 days a week Monday to Saturday (no delivery on Bank Holidays). Delivery costs are as detailed below and start from £3.49.

Monday to Saturday deliveries

For all orders containing one or more helium balloons:

For orders containing chocolates and teddy bears only (no balloons):

Saturday Delivery Service to Businesses

Some businesses do not accept mail on a Saturday – this could include hospitals, hotels and restaurants – as they have a 'mail retention order' in place. This means Royal Mail holds onto all mail until the following Monday.

If you want to send our gifts to a business on a Saturday, we would advise that you check with the business concerned first. If a retention order is in place, we may be unable to deliver your parcel on a Saturday.

Please note that we only deliver balloons and gifts to UK addresses including England, Wales, Scotland, Northern Ireland, Jersey and Guernsey.

Royal Mail 1st Class Recorded Signed for Delivery

Your gift will be sent by Royal Mail 1st Class Recorded Delivery the day before delivery is requested.

Please note that while Royal Mail delivers most of 1st Class Recorded post the next working day, it is not guaranteed to arrive on a specific date. The service provides proof of posting, signature on arrival and online confirmation of delivery.

Please note: with Recorded Delivery we cannot track your parcel while it is in transit - only when it has been delivered and signed for and we will not be able to refund postage costs for late delivery.

If you want your gift to arrive on a specific date, please select Guaranteed signed for Special Delivery when you place your order.

Royal Mail Guaranteed Special Delivery

We understand that your gift needs to get to the right person on the right date. So, to ensure your complete satisfaction and the prompt delivery of your gift at all times, all our orders containing helium balloons are dispatched using Royal Mail's Special Delivery. Special Delivery is also available as an option on teddy bears and chocolate orders containing no balloons.

This guarantees delivery of your order to most UK addresses (including Northern Ireland, Jersey and Guernsey) by 1:00 pm the next working day.

Postcodes Exempt from Guaranteed Special Delivery

Please note that Royal Mail Guaranteed Special Delivery may take up to 3 days to some remote parts of Scotland. Affected postcodes are:

Next day by 17.30: AB30-56, IV21-28, 40, 52-54, KW1-14, PA28-40, PH15, 17-41, HS1, KA27-28, KW15-16, PA41, PA42-49, PA60, A77, ZE1

2 working days by 17.30: GY1, GY9, HS2-9, IV41-51, 55, 56, PA61-76, PA78, ZE2-3

3 working days by 17.30: KW16-17, PH42-44

We urge you to consider the above limitations and leave plenty of time for delivery when ordering to a postcode listed above. We cannot be liable for late delivery to these areas if insufficient time has been given when ordering.

Delivery days and times

Recorded signed for deliveries are made Monday to Saturday (with the exception of Bank Holidays), Guaranteed Special Delivery items are delivered before 1:00pm Monday to Saturday.

A signature will be required on delivery for all orders.

If the Royal Mail's staff is unable to find someone to sign for the delivery, they will leave a 'We're holding an item of mail for you' card and the balloon will be returned to the local delivery office for the recipient to collect or arrange re-delivery. You can now also arrange re-delivery online.

Delivering to businesses and hospitals

We can deliver to business premises and hospitals. However, whether the gift is a business or personal gift, we strongly recommend that you provide us with as much information as possible when placing the order (recipient's full name, department they work in, ward number or hospital department, internal phone number, etc.) to ensure that the gift is delivered to the right person as quickly as possible.

Lost or damaged balloons and gifts

All your orders receive the same hands-on personal attention.

On very rare occasions - usually due to circumstances beyond our control, your gift might be damaged on delivery or not arrive*, if this is the case please contact us as soon as you can and we will do our best to rectify the situation. Either email info@bigfatballoons.co.uk, use the contact us page or call FREE on 0800 9776 988.

Please note that we ask you to report lost or damaged gifts within 7 days of delivery date to be eligible for a refund.

*If an attempt to deliver your gift is not made by Royal Mail before 1.00pm on all Special Delivery items, you will be entitled to a refund of your delivery charge. Exceptions to this rule include, but are not limited to, Saturday delivery dates, terrorist activity, adverse weather conditions, industrial action, incorrectly supplied address details, strikes, blockades, natural disasters, industrial accidents and road accidents. For full details please read the terms and conditions detailed on the Royal Mail website.

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